Your tracking information will be included in your shipping confirmation email. You can also log into your account and hit 'view my order' to find your tracking information once the order has been dispatched.

If your order tracking is saying delivered, yet you still haven't received your item please fill out a contact form and we'll get right on it!

Need to return something?

• Item must be returned within 30 days from the day you've received your order, transit times are not included within this time.
  
• In order to be eligible for a full refund all items must be returned in unused condition and all parts and instructions must be present and within their original packaging.
  
• Faulty or damaged items are fully inspected and, where applicable we will offer replacement parts or issue brand-new items. As mentioned above they must be returned in unused condition.
  
• Refunds are processed against your original payment method and will be processed upon receiving your return.
  
• Fabric items must be unworn, & unwashed (no distinct odours, blemishes, signs of wear etc.) Any items found to be in poor condition will be returned back to you.
  
• We cannot provide refunds for any used hygiene items such as potty or changing mats. - No exceptions.
  
• Items covered in animal/human hair will not be accepted.
  
• All items undergo a thorough inspection before any action is taken.
  
• Returns can take up to 7 days to process, so don't be alarmed if you've tracked your return as delivered but haven't heard from us yet.
  
• Orders placed separately (unique reference numbers), must be returned separately. Combining orders being returned in one package will significantly slow down refund processing speed.
  
• We will aim to action refunds within 7 working days. Please note, PayPal transactions can take up to 24 hours and credit/debit cards may take up to 5 working days to clear into your account.
  
• Return postage must be organised by the customer. If the item is faulty we can arrange for either collection of the item or replacement of the parts free of charge.
  
• Our returns address is: Venture UK Returns, Unit 9, Washington Centre, Halesowen Road, Dudley, West Midlands, DY2 9RE, United Kingdom.
  
• If any item returned breaches any of the terms outlined in this policy, we reserve the right to return the item back to you in the same condition it was received in.
  

Find out more about our Refund Policy.

UK Returns

Depending on the service used to return your item(s), it can take up to 10 working days (excluding weekends & public holidays) to be delivered and processed by our returns team. We'll notify you by email once the return has been processed.

International Returns 
Depending on the service used to return your item(s), it can take between 7 - 21 days(excluding weekends & public holidays) to be delivered and processed by our returns team, we will notify you by email once this has been processed. 
If you do have any concerns, contact us via email and get in touch with our customer care team, they'll no doubt be able to answer any queries you may have. 

If you've placed an order, and the money has been debited from your account yet you haven't received your order confirmation email. How do you know your orders have been received?

This usually means that the email you used to place the order has either a spelling mistake or the email may have gone through to your spam inbox. Firstly make sure you have checked all possible inboxes. If you still cannot find your email simply email our customer services team, provide them with your order number and name and they'll be able to help.

Status 'completed' simply means your order has been packed by our warehouse team and it's currently on the way to you. 
You will receive a shipping confirmation shortly after detailing your tracking information. 

If your order has remained unfulfilled for more than 2 working days, please contact us with your order number and a member of the support team will get right on it.