Returns & Refunds

Initiating a Return

To start a return process, please follow these steps:

  1. Submit an Email: Send an email to hello@venture-baby.com with your order number, details of the item you wish to return, and the reason for the return. This will help us process your request more efficiently.
  2. Wait for Confirmation: Once we receive your email, our customer service team will review your request and provide you with a Return Authorization (RA) code. Please wait for this confirmation before proceeding.
  3. Arrange Your Own Return: After receiving the RA code, you are responsible for arranging the return shipment. Pack the items securely to prevent damage during transit.
  4. Ship to Our Facility: Mail your return to the following address:
 Venture Returns, Unit 1, Block 1, Shenstone Trading Estate, Bromsgrove Road, Halesowen, B63 3XB, West Midlands, United Kingdom


Please include the RA code on the outside of the package for easy identification.


Shipping Costs:
You will be responsible for paying the shipping costs for the items you wish to return. We recommend using a trackable shipping service to ensure the safe delivery of your return.


Await Inspection and Refund:
Once we receive your return, our team will conduct a thorough inspection. If the items meet our refund criteria, we will initiate the refund process to your original payment method.


Note:
Orders placed separately (with unique reference numbers) must be returned separately. Combining orders in one package may significantly slow down the refund processing speed.


Please allow up to 7 working days for the refund process to be completed. PayPal transactions may take up to 24 hours, and credit/debit cards may take up to 5 working days to clear into your account.

Refund Policy

Effective Date: 04/12/2023


Thank you for choosing Venture for your baby product needs. Our commitment is to provide you with top-quality products and excellent customer service. Please review our updated refund policy for a clear understanding of our processes.


Refund Window and Criteria:
Our refund policy is valid for 30 calendar days from the date of purchase. If you are unsatisfied with your order for any reason, you may return the product for a refund within this period. If the period of 30 days has lapsed since the purchase, unfortunately, we cannot offer you a refund.


To qualify for a refund, please ensure the following criteria are met:

  • The item must be returned within 30 days from the day you received your order (excluding transit times).
  • All items must be returned in unused condition with original packaging, including all parts and instructions.
  • Faulty or damaged items will be fully inspected, and where applicable, we will offer replacement parts or issue brand-new items. They must be returned in unused condition.
  • Refunds are processed against your original payment method and will be initiated upon receiving your return.
  • Fabric items must be unworn, unwashed, and free from distinct odours, blemishes, or signs of wear. Items found in poor condition will be returned to you.
  • We do not provide refunds for used hygiene items such as potties or changing mats—no exceptions.
  • Items covered in animal/human hair will not be accepted.
  • All items undergo a thorough inspection before any action is taken.
  • Returns can take up to 7 days to process, so please do not be alarmed if you've tracked your return as delivered but haven't heard from us yet.
  • Orders placed separately (unique reference numbers) must be returned separately. Combining orders in one package will significantly slow down the refund processing speed.
  • We aim to process refunds within 7 working days. Please note, that PayPal transactions may take up to 24 hours, and credit/debit cards may take up to 5 working days to clear into your account.
  • In cases where a product has been opened or parts have been removed from packaging a 20% restocking fee may apply.


To ensure the above criteria have been met, all returns will be inspected. If the product does not meet the listed criteria, we reserve the right not to issue a refund.


Proof of Purchase:
To complete your refund, we require a receipt, purchase order, or other proof of purchase. Without the aforementioned proof of purchase, a refund will not be issued.


Sale and Clearance Items:
Only regular-priced items are eligible for return. Unfortunately, sale or clearance items are final sale and cannot be returned.


Shipping and Packaging:
Before returning an order, contact us. You are responsible for the shipping costs for the items you wish to return. Ensure proper packaging to prevent damage during transit. Damaged or excessively used products may be rejected for a refund.
All refunds will be subject to a 20% restocking fee.


Contacting Us:
If you have any questions or concerns about our Refund Policy, please email us at hello@venture-baby.com. We value your feedback and are here to assist you.


This document was last updated on 04/12/2023. We regularly review and update our policies to provide the best service to our customers.